Aisa Cheapest Airline Air Asia Customer Service?
Air Asia Asia Cheapest Airline a letter from the president or CEO whatever? Anyway he admits that do to very fast growth and additional flights to Australia from Asia that the call center is getting a lot of calls. This call center has always been a problem and has been a pain for me since they finally got the website for Air Asia working well enough that you can more times than not actually make a reservation from beginning to end without getting stopped at the last step once you have entered your credit card. The call center would tell you to check back later to see if the reservation went through and if you processed it twice the system would kick it out the 2nd time as it looked like fraud then you would call the call canter and after wasting all that time to get the darn thing reservation in and confirmed they would try to charge you more to book through the call center MADNESS!
So that they are going to make changes is great news as I would love for Air Asia to tbe the Asia Cheapest airline that I love period and be abler to take the love to hate off the end as moving around Asia is easy and cheaper everyday it seems thanks to Air Asia, Tiger Air and others like China Southern and Cebu Pacific. A little more to pay is better than frustration every time you try to book.
Hey Tony how about a way to lower the overweight charges? thanks Chuck
Dear AirAsia Guests,
I notice that lately we have received numerous complaints on our Call Centre response time. This is due to the huge success of AirAsia X, especially with the Perth and Melbourne route announcements. These new, exciting long-haul routes have resulted in longer talk-time between callers and our agents and subsequently caused our lines to be congested.
We did not anticipate this sudden surge in calls volume. However our Call Centre team headed by
Sri Velayuthan has now identified and worked with our IT department to upgrade the Call Centre facility.
By Nov 6, our Call Centre will have enough agents and sufficient IT infrastructure to deal with the influx.
By this, we aim to improve our Call Centre performance to 90% i.e. a drop call rate of 10% only.
By January, we'll be moving to a high-tech Call Centre to cater to more calls.
We sincerely apologise for the frustrations caused by our Call Centre congestion but this is only due to our overwhelming business expansion. We have always been mindful in increasing cost as it will certainly lead to increasing fares. As the People's Airline, this is the last thing we want to happen.
We acknowledge that technology will cost us more but at the same time we are committed to giving you excellent service.
On another note, I have been working very hard with the team at AirAsia to look at reducing our fuel surcharge and you should look forward to the good news in the next couple of months.
In the meantime, if you have any problems or enquiries, do not hesitate to email Sri Velayuthan (srivelayuthan@airasia.com) or Hani Mohamad (haninurlena@airasia.com). Having a combined experience of
15 years in customer service between them, they will be happy to assist you.
Best regards,
Tony Fernandes
So that they are going to make changes is great news as I would love for Air Asia to tbe the Asia Cheapest airline that I love period and be abler to take the love to hate off the end as moving around Asia is easy and cheaper everyday it seems thanks to Air Asia, Tiger Air and others like China Southern and Cebu Pacific. A little more to pay is better than frustration every time you try to book.
Hey Tony how about a way to lower the overweight charges? thanks Chuck
Dear AirAsia Guests,
I notice that lately we have received numerous complaints on our Call Centre response time. This is due to the huge success of AirAsia X, especially with the Perth and Melbourne route announcements. These new, exciting long-haul routes have resulted in longer talk-time between callers and our agents and subsequently caused our lines to be congested.
We did not anticipate this sudden surge in calls volume. However our Call Centre team headed by
Sri Velayuthan has now identified and worked with our IT department to upgrade the Call Centre facility.
By Nov 6, our Call Centre will have enough agents and sufficient IT infrastructure to deal with the influx.
By this, we aim to improve our Call Centre performance to 90% i.e. a drop call rate of 10% only.
By January, we'll be moving to a high-tech Call Centre to cater to more calls.
We sincerely apologise for the frustrations caused by our Call Centre congestion but this is only due to our overwhelming business expansion. We have always been mindful in increasing cost as it will certainly lead to increasing fares. As the People's Airline, this is the last thing we want to happen.
We acknowledge that technology will cost us more but at the same time we are committed to giving you excellent service.
On another note, I have been working very hard with the team at AirAsia to look at reducing our fuel surcharge and you should look forward to the good news in the next couple of months.
In the meantime, if you have any problems or enquiries, do not hesitate to email Sri Velayuthan (srivelayuthan@airasia.com) or Hani Mohamad (haninurlena@airasia.com). Having a combined experience of
15 years in customer service between them, they will be happy to assist you.
Best regards,
Tony Fernandes
posted by Chuck Miser at
12:34 AM
1 Comments:
i've call airasia call centre using 0387754000 for call within malaysia today. the answering voice machine just keep telling me to wait until there are available customer service officer. i've waiting until more then 10 minutes and suddenly no more connection. it is because my phone prepaid credit have been deduct from $28.19 to only 26 cent left. they stole my $27.93 just using their phone line. to make it worst, i've not yet talk to their customer service and they already charged $27.93. wtf . so anybody who wish to call their call center.... just forget it.. it is better to buy a lot of food for your stomach than be cheated like me
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