Air Asia Improves Flight Reservations for Cheaper Airfares

This is good news for people looking for Asia cheaper flights, Air Asia is improving there custmer service for the call canters for international cheap flight reservations. I am sure that they will charge a bit more for the addesd convience of not soing it yourself on the website.

the Asia Air website I have to say works so much better than in years past you can easily get on and book your flight. Also they are showing the final fare ammounts on the 2nd page instead of having to go all the way to the end to find out that the add ons make the price double.

For their discount airfares in Asia they are removing as much as possible the fuel surcharge which was a major thorn in many a budget travelers craw.

Keep up the good work Tony!

Dear AirAsia Guests,

AIRASIA AND SCICOM JOIN FORCES IN ESTABLISHING A WORLD CLASS CONTACT CENTRE-
ASIAN CONTACT CENTRES SDN BHD

When I wrote to you a few months back, I shared your frustrations over our Call Centre service. I couldn't agree more - as the World's Best Low Cost Airline, AirAsia's Call Centre too should be world class.

Now I am pleased to present to you Asian Contact Centres Sdn Bhd, our integrated Call Centre for all our country operations - Malaysia, Thailand, Indonesia, Australia, Brunei, Cambodia, China, India, Laos, Myanmar, the Philippines, Singapore, Vietnam and the UK. Operations will soon expand to serve guests in Japan, Korea, the Philippines, the Middle East and India. I am sure you have experienced significant improvements in our Call Centre service since it started operations on 16 February 2009.

Asian Call Centres Sdn Bhd is a landmark collaboration between AirAsia and Scicom (MSC) Berhad, a regional industry leader in customer contact management services. With Scicom's multiple contact centres in Asia, serving customers and clients from over 40 countries and in over 40 languages, Asian Contact Centres Sdn Bhd is able to meet your expectations and ensure your booking needs, and enquiries are efficiently attended to.

We are very glad that with Asian Contact Centres Sdn Bhd we are now able to handle 5 million transactions a year in English, Bahasa Malaysia, Thai, Mandarin, Cantonese and Bahasa Indonesia.

Malaysia +603 2171 9333 (Booking)
+603 2171 9222 (Inquiry)
Operating Hours : 8am - 9pm (GMT+8)
Thailand+66 2 515 9999
Operating Hours : 8am - 9pm (GMT+7)
Indonesia+62 21 50 50 50 88
Operating Hours : 8am - 9pm (GMT+7)
Singapore+65 630 77688
Operating Hours : 8am - 9pm (GMT+8)
China+95013 9000 0200
Operating Hours : 8am - 9pm (GMT+8)
United Kingdom +44 845 605 3333
Operates 24 Hours, Daily
Australia1300 760 330
Operating Hours : 10am – 11pm (GMT+10)
Others+603 2171 9333 (Booking)
+603 2171 9222 (Inquiry)
Operating Hours : 8am - 9pm (GMT+8)

On another note, we would like to encourage you to continue visiting our website www.airasia.com where you not only enjoy our low fares but also manage your bookings on your own and obtain vast information on our routes and destinations.

Thank you for flying AirAsia and for making us the 2009 World's Best Low Cost Airline*.


Best regards,
Tony Fernandes

*2009 World Airline Survey by Skytrax